Frequently Asked Questions »

Billing »

How do I pay my bill? »
We accept payment by check, credit card, or PayPal. Instructions for how to submit payment are included on your invoice.
Do you offer any discounts for up-front pre-payment? »
Yes. The pricing for our yearly hosting plans reflects a discount over the monthly plans. Basically you get two months free when you select our yearly plans.
Do you have a referral program? »
Yes. For each yearly hosting client that you refer, we will give you 10% off your hosting package price. If you refer 5 clients, we will waive your next yearly renewal fee.

Please contact us for more information or to sign up.

Development »

What languages/frameworks do you use for web development? »
We typically build applications in either Ruby on Rails or PHP, depending on the project requirements. Our hosting environment supports both, of course.

Email Marketing »

How do I access the campaign management interface? »
Our email marketing platform is offered as a hosted service, so just point your web browser to http://campaign.stottsan.com.

Then, login with the credentials you received in your activation email. If you can't find the email, or are having other issues logging in, please contact us for assistance.

Hosting »

Where are your servers located? »
Our infrastructure is housed in The Planet's data centers in Texas.
What software comes with your hosting packages? »
Our servers are built on Red Hat Enterprise Linux, and include a great deal of software pre-installed, such as Apache, MySQL, PHP, SpamAssassin, and Mailman. Detailed specs are available on our Shared Hosting page. Of course, if you need additional software, we'll gladly get it installed for you.
Do you offer custom hosting packages? »
Yes! Please contact us with your custom requirements and we'll be happy to provide you a quote.
How do I access my hosting control panel? »
The Plesk control panel is located at https://stottsan.com:8443. If you don't know your password, or have any other issues logging in, please contact us.

Support »

How do I configure my email client to work with your mail servers? »
If you are a Shared Hosting customer, you may use the following guide to configure your email client.
How do I open a new support ticket? »
If you are currently experiencing an issue, please let us know via our contact page.
How can I check on the status of Stottsan's infrastructure? »
In the event of service degradation or a complete outage, we will provide communication via our Status page. We will keep updating this site as information is available, until service is completely restored.

If you'd like to receive regular status updates, you may sign up for our Status RSS feed.

What Are These?

FAQ stands for "Frequently Asked Questions" which should be pretty self-explanatory... Hopefully this section can help you out before you need to open up a Support Ticket or email us.

Click on the questions to "reveal" the answers. Or use the arrow icons to link directly to the category or question.

Don't see your question asked (or answered) here? Get in touch with us and we'll take care of you.