Support »

Sorry you had to come here...

First step: look at the Status Updates on the right to see if there's a known issue. If not, consult the Frequently Asked Questions or Knowledge Base and see if something there helps.

If you can't find the answer on the site, please get in touch with us and we'll help.

Recent FAQs

How do I access the campaign management interface? »
Our email marketing platform is offered as a hosted service, so just point your web browser to http://campaign.stottsan.com.

Then, login with the credentials you received in your activation email. If you can't find the email, or are having other issues logging in, please contact us for assistance.
How can I check on the status of Stottsan's infrastructure? »
In the event of service degradation or a complete outage, we will provide communication via our Status page. We will keep updating this site as information is available, until service is completely restored.

If you'd like to receive regular status updates, you may sign up for our Status RSS feed.
How do I open a new support ticket? »
If you are currently experiencing an issue, please let us know via our contact page.
How do I configure my email client to work with your mail servers? »
If you are a Shared Hosting customer, you may use the following guide to configure your email client.
What languages/frameworks do you use for web development? »
We typically build applications in either Ruby on Rails or PHP, depending on the project requirements. Our hosting environment supports both, of course.
How do I access my hosting control panel? »
The Plesk control panel is located at https://stottsan.com:8443. If you don't know your password, or have any other issues logging in, please contact us.
Do you offer custom hosting packages? »
Yes! Please contact us with your custom requirements and we'll be happy to provide you a quote.
What software comes with your hosting packages? »
Our servers are built on Red Hat Enterprise Linux, and include a great deal of software pre-installed, such as Apache, MySQL, PHP, SpamAssassin, and Mailman. Detailed specs are available on our Shared Hosting page. Of course, if you need additional software, we'll gladly get it installed for you.
Where are your servers located? »
Our infrastructure is housed in The Planet's data centers in Texas.
Do you have a referral program? »
Yes. For each yearly hosting client that you refer, we will give you 10% off your hosting package price. If you refer 5 clients, we will waive your next yearly renewal fee.

Please contact us for more information or to sign up.

View all questions and answers »

Recent Knowledge Base Articles

Email client configuration examples »

View all Knowledge Base articles »

Status Updates

Information on service levels and outages.
View all status updates or sign up for the RSS feed.

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News Articles

Mobile optimized email marketing reports March 03, 2010
New email marketing services launched! August 05, 2009
Help us design our new VPS offering March 15, 2009
Upgraded Shared Hosting plans February 07, 2009
New stottsan.com launches! February 06, 2009

View all the news articles »